Who do I contact if I have a complaint?

If you have a complaint about Pie Funds, in the first instance, please contact us at:

Pie Funds Management Limited
Level One, 1 Byron Avenue
PO Box 33 1079
Takapuna, Auckland
Attention: Client Service Manager
Telephone: +64 9 486 1701
Email: [email protected]
Our compliance team manages all complaints received. You will receive a complaint acknowledgement within 2 working days. We aim to resolve all complaints within one month of receipt.

If we are unable to resolve your complaint, you may choose to contact the Supervisor, Trustees Executors Limited.

Trustees Executors Limited
Level 7, 51 Shortland Street
PO Box 4197
Auckland 1140
Attention: Client Manager
Telephone: 0800 878 783
Facsimile: +64 9 308 7101

Both Pie Funds and the Supervisor are members of the Financial Services Complaints Limited (FSCL), an independent dispute resolution scheme. If you make a complaint and the complaint cannot be resolved, you may refer to FSCL. This is a free service.

We are members of the Financial Services Complaints Limited Scheme.

Financial Services Complaints Limited
Level 4, 101 Lambton Quay
PO Box 5967
Wellington 6145
Telephone: 0800 347 247
Email: [email protected]

Website Content

While we have made every effort to ensure that the information contained on this website is complete and accurate, Pie Funds makes no representation or warranty of any kind as to the accuracy or completeness of the information, or that the information is suitable for your intended use.

To the maximum extent permitted by law, neither Pie Funds nor its directors, or employees will be liable for any loss or damage suffered by you through use of this website, or Pie Funds’ failure to provide this website, nor do they guarantee the performance of any fund.

Collection of analytics information through our website

To improve our website and advertising, we may use patterns and information gathered from web analytics tools. This may include traffic to, from and within our website, your mouse click activity, your IP address and other information that you voluntarily enter into the website.

In addition, our website may use third party cookies from Google Analytics for Display Advertisers. The tracking data is stored in a database managed by Google and gives us insight into behavioural information relating to visitor age, gender and interests on an anonymous and aggregate level and who has viewed our advertising on other websites.

Cookies

We may use cookies when you are on our website. These allow us to track and target the interests of our website users. Any information we collect and share with third parties through cookies is aggregated and anonymous (no personal information which is likely to identify you). The information may be used for security to help us identify you, to provide you with personalised features and for tracking traffic on our website to serve advertisements for our products and services when you visit our website and third party websites.

You can prevent new cookies from being installed and delete existing cookies. For information on how to do so, check your internet browser settings.

No investment advice

The material on this website is for information purposes only. Pie Funds does not warrant the accuracy, adequacy, completeness, timeliness or reliability of this website and expressly disclaims all warranties and representations of any kind with regard to this website. It is not financial advice and has not been prepared with regard to your particular financial situation or investment objectives. Neither Pie Funds nor any of its employees, contractors, directors or shareholders will be responsible or be liable for any direct, indirect, consequential, loss of profits or damages (including for negligence) arising out of your use of this website. Pie Funds does not guarantee the performance of any fund referred to. Past performance is not a guarantee of future returns. Material or views expressed on specific companies are for information only and are not a recommendation to buy, sell or hold their financial products. You should not use information on this website (other than the available product disclosure statements for our funds) as a basis to make any investment decision. The contents of this website are not permitted to be made available to persons in any jurisdiction in which it would be unlawful to do so.

You must not rely on the information contained on this website when making investment decisions or otherwise. Before making an investment decision you should seek professional, financial and/or legal advice relevant to your circumstances.

Security

Pie Funds uses security measures to ensure your details are held securely by Pie Funds and protected against unauthorised access.

Only authorised users may access the investor login service. You are solely responsible for all actions taken by the username and/or password chosen by you to access the restricted part of the website. You should not disclose your login details to anyone else. Pie Funds and its directors are not responsible for any unauthorised access using your username and password.

Intellectual property

Pie Funds holds all copyright and other intellectual property rights to the information, images, screens, web pages, logos and brands on this site, which may not be copied or reused (other than as expressly intended by this site) without the written consent of Pie Funds.

You may use or permit the use of any part of this site only for the purposes of viewing Fund information and information about Pie Funds. You may not display or distribute the content of this website in public, or where the content is accessible to the public, without the permission of Pie Funds.