Feedback


We welcome your feedback to help improve the products and services we provide.  

Please contact:

[email protected]
+64 9 486 1701, 8.30-5.00pm
Monday to Friday

 

Complaints


If you are not satisfied with our products or services and wish to make a complaint, please contact:

[email protected]
+64 9 486 1701, 8.30-5.00pm
Monday to Friday
PO Box 33 1079
Takapuna, Auckland

To help us assist you quickly and effectively, please have your Pie Funds customer account number ready, any relevant correspondence on hand, and let us know how you’d like us to resolve your concern.  We're here to help and want to make things right for you.


When we receive a complaint, we will investigate it promptly and fairly and will:

  • aim to resolve the issue to your satisfaction immediately if we can, and if not
  • acknowledge your complaint by email (or another means if this is not practical) within 2 working days of receiving it and let you know how we propose to resolve or deal with the matters you raise; and
  • keep you informed about the progress and status of your complaint, especially if resolution may be complex or delayed, and
  • notify our Legal, Risk and Compliance team who will oversee the matter until it is resolved, and
  • aim to resolve complaints within 20 working days of receiving them.

If we cannot resolve your complaint to your satisfaction, you may choose to contact our independent external dispute resolution service, Financial Services Complaints Ltd – a Financial Ombudsman Service whose services are free of charge to you.  
   

Financial Services Complaints Limited

[email protected]
0800 347 257, 8.30am to 5.00pm
Monday to Friday
PO Box 5967, Wellington 6140, or
Level 4, 101 Lambton Quay, Wellington 6011