Complaints Process

Please direct any complaints to Pie Funds at
Pie Funds
Level One, 1 Byron Avenue
PO Box 33 1079
Takapuna, Auckland
Attention: Client Services
Telephone: +64 9 486 1701
Email: [email protected]

Our compliance team manages all complaints received. You will receive a complaint acknowledgement within 2 working days. We aim to resolve all complaints within one month of receipt.

If we are unable to resolve your complaint, you may choose to contact the Supervisor, Trustees Executors Limited

Trustees Executors Limited
Level 9, Spark Central
45 Willis Street Wellington
PO Box 10-519
Wellington 6143
Telephone: 0800 347 257
Email: [email protected]

Both Pie Funds and the Supervisor are members of the Financial Services Complaints Limited (FSCL), an independent dispute resolution scheme. If you make a complaint and the complaint cannot be resolved, you may refer to FSCL.

You can contact FSCL at:
Level 4, 101 Lambton Quay, Wellington 6011 PO Box 5967, Wellington 6140
Telephone: 0800 347 257
Email: [email protected]
Website: www.fscl.org.nz

FSCL will not charge a fee to you to investigate or resolve a complaint.