Complaints

Who do I contact if I have a complaint?

If you have a complaint about Pie Funds, in the first instance, please contact us at:

Pie Funds Management Limited
Level One, 1 Byron Avenue 
PO Box 33 1079
Takapuna, Auckland
Attention: Client Service Manager
Telephone: +64 9 486 1701

You may also make a complaint about us to our Supervisor:

Trustees Executors Limited
Level 7, 51 Shortland Street
PO Box 4197
Auckland 1140
Attention: Client Manager
Telephone: +64 9 308 7100 or 0800 768 017
Email: complaints@trustees.co.nz

If we, or the Supervisor, are unable to resolve your complaint, you may contact our external dispute resolution scheme. This is a free service.

We are a member of the Financial Services Complaints Limited Scheme.

Financial Services Complaints Limited
Level 4, 101 Lambton Quay 
PO Box 5967 
Wellington 6145
Telephone: 0800 347 257 or +64 4 472 3725
Email: complaints@fscl.org.nz
Website: www.fscl.org.nz