What’s new 

  • One login across all your Pie investments  
  • Consolidated portfolio view  
  • More up-to-date information  
  • Multi-factor authentication for added security (see FAQs below for more info on what this is) 

What you need to do 

  1. Look out for your activation email   
  2. Set your new password  
  3. Set up multi-factor authentication  
  4. Log in and explore  


One Portal mockup


Important information 

Activation email 

  • Will show clear Pie branding / logo  
  • Sent by our custodian Apex from their email address: [email protected] 
  • Login link is valid for 7 days  
  • Use “forgot password” if it expires  

Shared email addresses 

  • We strongly recommend each Pie client has a unique email address  
  • Shared emails may result in loss of access for one person 
  • Contact us to update email details: 

FAQs 


I only have an investment fund/s with Pie – why do I need to change to the new portal?  

We currently operate two separate portals: one for Pie investment funds and one for the Pie KiwiSaver Scheme. We’re bringing these portals together to provide clients with a simpler, clearer view of all their Pie investments, in a more secure place. 

Once you’ve activated your login to the new portal, you’ll use it to access your Pie investment funds, and any Pie KiwiSaver Scheme investments you may hold, all in one place. 

What is multi-factor authentication?  

Multi-factor authentication, or MFA, is a highly secure 2-step login process similar to that used by banks. After entering your password, you’ll also enter a one-time code, usually sent to your mobile via text message or an authenticator app. This helps keep your information safe, even if someone else knows your password. 

I currently share an email address – why do I need to set up my own email address? 

In the new portal, your email address is your login. If two Pie clients share the same email, both people's accounts will be visible to whoever logs in - meaning one person could see the other's investment information. On top of that, only one person can set the password and MFA, which may lock the other person out entirely. Setting up your own email ensures your information stays private and you have independent access to your Pie investments whenever you like. 

Please let us know any new email address details and we’ll update our records:  

Why can’t I see all my accounts in the new portal? 

Your accounts may be linked to different email addresses. 

The new portal displays accounts based on the email address registered against each account. This means you may see some of your accounts, but not others, if they are linked to different email addresses. 

To view all your accounts under one portal login, please contact us and request the same email address is used across all your relevant accounts. 

How do I know the activation email isn’t a scam? 

The email will look like a Pie email and display our logo, however it will be sent by our custodian Apex from their email address: [email protected] 

If in doubt, contact us to check: 

  1. Email: [email protected] 
  2. Phone: 0800 586 657 or 09 486 1701 

What if I don’t activate the link in the email in time? 

Don’t worry, just click “forgot password” on the activation page and follow the instructions to set up your access  

Can I still use the current portal? 

We’ll be keeping the existing portal open during the transition period. We expect to close the existing portal by the end of June 2026. 


Can I access the portal from my mobile?

Yes, please click here for instructions on how to bookmark the portal on your mobile.


I want to speak with someone about this, who do I contact? 

If you can’t find the answer to your question on this page, our Auckland-based team will be pleased to help: 

  1. Email: [email protected] 
  2. Phone: 0800 586 657 or 09 486 1701