FAQs
I received an activation email but the link no longer works?
That's expected.
Activation links expire after 7 days.
To set up access to your new investor portal now, click here for the login page and select ‘Forgot password?’.
What happens if I don't set up access before the existing portals close?
You can still set up access to the new portal after those dates, but you won't be able to use the old portals.
We strongly recommend setting up access before the existing portals close to avoid disruption.
What is multi-factor authentication (MFA)?
Multi-factor authentication (MFA) is a secure two-step login process similar to that used by banks.
After entering your password, you'll also enter a one-time SMS verification code sent by to your phone, or a code generated by an authenticator app.
This helps protect your account and personal information.
I haven’t received my SMS verification code. What should I do?
Please check your phone’s blocked, spam, or filtered messages folder. Sometimes verification codes are received but are automatically moved out of your main messages inbox.
If you still can’t find the code, please contact us or consider using an authenticator app where available.
Can I still use the current portal/s?
Only until the existing Investment funds and KiwiSaver portals close on 22 July and 12 August, 2026, respectively.
After those dates, all online access will move to the new investor portal.
I’m a Pie Wealth client with Pie managed funds in my portfolio. What do I need to do?
Please continue to use your current Consilium login as usual. The new portal doesn’t affect you.
I only have Investment funds or KiwiSaver – not both - with Pie. Why do I need to use the new portal?
We previously operated separate portals for Pie KiwiSaver Scheme and Investment funds.
The new investor portal brings everything together in one secure location and will replace the existing portals.
I share an email address with another client. What should I do?
Each client needs their own unique email address to access the new portal.
If you currently share an email address, please contact us and we'll help update your details.
- [email protected]
- 0800 586 657 or 09 486 1701
Why can’t I see all my accounts in the new portal?
Your accounts may be linked to different email addresses.
The new portal displays accounts based on the email address registered against each account. This means you may see some of your accounts, but not others, if they are linked to different email addresses.
To view all your accounts under one portal login, please contact us and request the same email address is used across all your relevant accounts.
- [email protected]
- 0800 586 657 or 09 486 1701
Can I access the new portal from my mobile?
Yes, our new investor portal is designed to work across a range of screen sizes, including mobile devices. Please click here for instructions on how to bookmark the portal on your mobile.
I want to speak with someone about this, who do I contact?
If you can’t find the answer to your question on this page, our Auckland-based team will be pleased to help:
- [email protected]
- 0800 586 657 or 09 486 1701